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Insights
5 มี.ค. 2569
WHAT IS SAP BUSINESS AI (JOULE)?
Joule is an AI copilot that’s grounded in your business data and infused with AI agents to proactively assist your employees in every cloud application they use while automating complex processes.
SAP BUSINESS AI (JOULE) OVERVIEW
AI that drives your business
Help your teams get more done faster and more efficiently with AI and agents that actually understand all your business processes and data.
WHY SAP BUSINESS AI (JOULE)?
AI that fits into the flow of work
Drive efficiency across every business function with access to over 230 AI-powered scenarios—expanding to 400 by the end of 2025. With Joule, you can complete navigational and transactional tasks up to 90% faster.*
One AI operating system for all SAP Business AI technologies
Accelerate AI-driven innovation, boost developer productivity, and simplify AI operations with a complement of tools to build, extend, and orchestrate AI solutions at scale—all in one system.
Omnipresent, always-on, proactive AI experience
Harmonise the AI experience across every cloud application in your business with an intuitive user interface that proactively serves AI into every workflow.
Boost productivity with AI agents
Tackle your unique business challenges fast with agents grounded in your data and powered by deep business process expertise—delivered out of the box or custom built using agent builder.
KEY FEATURES
Finance
Resolve disputes quickly and effectively with AI agents. Improve working capital by streamlining accounts receivable matching. Reduce travel and expense costs with optimised bookings and automated expense reporting.
Supply chain management
Increase supply chain resilience with AI-assisted planning that navigates volatility and improves forecasting. Minimise production disruptions with AI agents that proactively replan for machine downtime.
Sales and service
Close more deals with AI agents that help sales representatives engage customers with speed and insight. Make every touchpoint count with AI-assisted case summaries that help resolve cases faster.
Developers
Build faster, code smarter, and automate better. Free up time for developers to focus on more complex and creative work with SAP AI assistance integrated seamlessly into their development workflows.
Procurement
Drive down costs and improve purchasing decisions with AI agents that find optimal suppliers. Increase productivity with AI-assisted supplier research, job descriptions, and statement of work creation.
Human resources
Create better employee experiences and boost productivity with AI assistance that helps complete HR tasks up to 90% faster.* Find, hire, and retain the best talent with AI agents that streamline hiring and people management activities.
Marketing and e-commerce
Provide personalised experiences enabled by AI-assisted lead segmentations and content generation. Drive more conversions with personalised product recommendations.
Consulting
Accelerate time to value for customers and increase firm capacity by helping consultants to deliver SAP projects up to 14% faster.* Make every consultant more productive with concise answers and expert-level guidance.
KEY BENEFITS
Accelerate end-to-end business processes
Joule Agents perform autonomous tasks and work together through multistep workflows across all areas of your business including supply chain, procurement, and finance to deliver connected, enterprise-wide business outcomes.
Drive productivity with interoperable AI
Joule provides your employees with always-on assistance in any cloud application through insights, workflow automations, and a seamless AI user experience.
Meet every business need
Joule Studio in SAP Build enables developers to build and deploy skills and AI agents that tailor Joule to company-specific needs.
KNOWLEDGE SHARING
